Explore my work
I specialize in content design and technical communication to deliver accessible and commercially-viable digital experiences. With a strong foundation in visual, interaction, and process design, I thrive in highly-collaborative, cross-functional teams.
π = Password-protected project
π Incident management platform content design
Accelerated time-critical incident response for through content designed for and tested with first responders.
π In-app support content and style
Drove feature adoption, self-service support, and order completion with in-application product and support contentβ.
π Idea-to-IP innovation incubation
Catalyzed innovation and collaboration with strategic design support for a sustainable digital twin product.
Under active development
Thanks for your patience as I sanitize and finalize more case studies.
ποΈ Records platform and support transformation
Simplified site migration, setup, management, and support by managing a multilingual content strategy and end-to-end delivery.
ποΈ Idea-to-IP development workshops
Refinined a technical IP idea for market through human-centered design and product naming workshops.
ποΈ Financial process transformation
Captured pain points and goals in state grantor management processes to deliver actionable, SME-validated recommendations.
ποΈ Non-profit website and digital transformation
Elevated a local non-profit's digital presence with a modern website that's intuitive and easy to maintain.
ποΈ Brand and editorial style alignment
Unified acquired big data platforms by aligning designs, terminology, taxonomies and styles into one cohesive experience.
ποΈ Enterprise glossary redesign
Refreshed a decades-old knowledge repository to help 150,000 employees quickly decode technical and industry jargon.
ποΈ Knowledge base platform design
Centralized business intelligence resources from across silos to enable knowledge management, sharing, and discovery.
ποΈ Non-profit brand identity redesign
Evolved a maturing non-profit's brand with a fresh, familiar, and flexible identity.
ποΈ Data review gamification design
Accelerated metadata creation, review, and management with bulk-action gamification features for data stewards.
π Records platform and support transformation
Simplified site migration, setup, management, and support by managing a multilingual content strategy and end-to-end delivery.
Incident management platform content design
Accelerated time-critical incident response for through content designed for and tested with first responders.
π Idea-to-IP development workshops
Refinined a technical IP idea for market through human-centered design and product naming workshops.
π Non-profit website and digital transformation
Elevated a local non-profit's digital presence with a modern website that's intuitive and easy to maintain.
π Brand and editorial style alignment
Unified acquired big data platforms by aligning designs, terminology, taxonomies and styles into one cohesive experience.
π Idea-to-IP innovation incubation
Catalyzed innovation and collaboration with strategic design support for a sustainable digital twin product.
π Financial process transformation
Captured pain points and goals in state grantor management processes to deliver actionable, SME-validated recommendations.
π Enterprise glossary redesign
Refreshed a decades-old knowledge repository to help 150,000 employees quickly decode technical and industry jargon.
In-app support content and style
Drove feature adoption, self-service support, and order completion with in-application product and support contentβ.
π Knowledge base platform design
Centralized knowledge from across silos to enable knowledge management, sharing, and discovery.
π Data review gamification design
Accelerated metadata creation, review, and management with bulk-action gamification features for data stewards.
π Non-profit brand identity redesign
Evolved a maturing non-profit's brand with a fresh, familiar, and flexible identity.
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