Explore my work
I lead content strategy and design across every stageβfrom early vision to product launch and beyond.
Reimagining design operations across enterprise UX teams
Evolved the UX writer role into an embedded design partner by bringing content upstream and reimagining how we collaborate.
Leading content strategy and delivery for first responder tools
Accelerated time-critical incident response through content designed for and validated with first responders.
Incubating a sustainable digital twin solution from idea to IP
Catalyzed innovation and collaboration with strategic design support for a sustainable digital twin product.
π Developing a new content style for in-app support content
Drove feature adoption, self-service support, and order completion with in-application product and support contentβ.
In development
Thanks for your patience as I sanitize and finalize more case studies.
ποΈ Fiber interconnect service content design
Simplified complex fiber ordering and management by planning and designing scalable content systems.
ποΈ Shaping a sustainable IP pitch through product design workshops
Refinined a technical IP idea for market through human-centered design and product naming workshops.
Records platform and support transformation
Simplified site migration, setup, management, and support by managing a multilingual content strategy and end-to-end delivery.
Financial process transformation
Captured pain points and goals in state grantor management processes to deliver actionable, SME-validated recommendations.
Non-profit website and digital transformation
Elevated a local non-profit's digital presence with a modern website that's intuitive and easy to maintain.
Brand and editorial style alignment
Unified acquired big data platforms by aligning designs, terminology, taxonomies and styles into one cohesive experience.
Enterprise glossary redesign
Refreshed a decades-old knowledge repository to help 150,000 employees quickly decode technical and industry jargon.
π Records platform and support transformation
Simplified site migration, setup, management, and support by managing a multilingual content strategy and end-to-end delivery.
Content design leadership and delivery
Developing 3 content writers into highly-collaborative product design partners.
Incident management platform content design
Accelerated time-critical incident response for through content designed for and tested with first responders.
π Idea-to-IP development workshops
Refinined a technical IP idea for market through human-centered design and product naming workshops.
π Non-profit website and digital transformation
Elevated a local non-profit's digital presence with a modern website that's intuitive and easy to maintain.
π Brand and editorial style alignment
Unified acquired big data platforms by aligning designs, terminology, taxonomies and styles into one cohesive experience.
π Idea-to-IP innovation incubation
Catalyzed innovation and collaboration with strategic design support for a sustainable digital twin product.
π Financial process transformation
Captured pain points and goals in state grantor management processes to deliver actionable, SME-validated recommendations.
π Enterprise glossary redesign
Refreshed a decades-old knowledge repository to help 150,000 employees quickly decode technical and industry jargon.
In-app support content and style
Drove feature adoption, self-service support, and order completion with in-application product and support contentβ.
π Knowledge base platform design
Centralized knowledge from across silos to enable knowledge management, sharing, and discovery.
π Data review gamification design
Accelerated metadata creation, review, and management with bulk-action gamification features for data stewards.
π Non-profit brand identity redesign
Evolved a maturing non-profit's brand with a fresh, familiar, and flexible identity.
Let's walk through my work and process together.
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